Terms and Conditions
Standard Terms and Conditions
We are Rolling Center Limited ("Rolling Center", "We”, “Us” or “Our”), a company registered in England and Wales (Company number 04725217). Our registered address is Unit 6, Whitehall Cross, Leeds. LS12 5XE. Our VAT registration number is 836 3868 89. These terms and conditions govern the supply of goods sold by Rolling Center Ltd.
All orders placed by you and purchases of goods from us (whether by telephone, via our website, via email or at the trade counter or by such other means as we may permit) are on the basis of these Terms and Conditions and are subject to acceptance by us (see below orders section) at which point a legally binding contract is constituted between you and us.
By placing an order with Rolling Center, you accept, without limitation or qualification, these Terms and Conditions.
These Terms and Conditions are subject to change from time to time. The current version of the Terms and Conditions are available online on Rolling Center.co.uk and will govern all orders placed by you and the supply of goods to you.
General Conditions of Sale
These terms and conditions are applicable to all orders submitted to and accepted by Rolling Center.
Prices
We offer goods for sale through:
Our website Rollingcenter.co.uk
Email: [email protected]
Telephone: 0113 201 6677
Our Trade Counter: Unit 6 Whitehall Cross, Leeds, LS12 5XE
The goods shall be sold by Rolling Center to the customer at the prices set out in the Rolling Center price lists effective at the time of order despatch. The customer shall unconditionally accept any variation of the price list made between the time of order and the time of despatch. Any new Rolling Center price list cancels and supersedes the previous ones. Prices are subject to change at any time without notice.
All prices in the Rolling Center price list are net and before vat. Vat and the total price are shown on quotes and orders.
Occasionally, an error may occur and goods may be either incorrectly priced or described in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.
Promotions
Offers cannot be used in conjunction with any other offer
Discount available off standard net prices
All promotions are subject to availability while stocks last
Rolling Center reserves the right to (i) withdraw this offer at any time without notice; (ii) cancel or refuse any individual's benefit from it; (iii) amend these terms and conditions; and (iv) limit the number of promotional sales to each customer
Discount codes only available on dates of offer
Product exclusions apply
Discount codes are not applicable for products already on promotion
Prices are + vat
Discounts are not applicable on delivery prices
Offers are not applicable to previously made or pending purchases
Nice Home promotions are only available to customers without a trade discount account
DIY20 discount code is only applicable on NICE Home products
Orders
Your order is an offer to purchase from us. When you place an order with us (or otherwise offer to make a purchase from us), you do so in accordance with the terms of our agreement, subject to our acceptance of your order (or offer to make a purchase). If you place an order via our Website (or where we have otherwise stated that we will), we will send you an email acknowledging receipt of your order, together with your order number and details of the Product(s) you have ordered. Please note the processing of your payment and the email is an acknowledgement and is not an acceptance of your order.
Unless we have notified you that we do not accept your order (or offer to make a purchase) or you have cancelled it in accordance with our returns policy, we accept your order (or offer to make a purchase) as follows:
1. where you place an order via the Website we accept your order when the Products are despatched to you or at the point the Products are collected by you in from the trade counter (as the case may be);
2. where you place an order for Safety Edge Products which are cut to your requirements, we accept your order when we start to cut those Products
3. Where you place an order for an Aluminium gate, we accept your order when you receive an order confirmation email
4. where you place an order at the trade counter, we accept your order when we provide you with a sales order confirming that the order has been placed and processed; and
5. when you place an order by telephone, we accept your order when we confirm that the order has been placed and processed.
6. We may choose not to accept your order (or offer to make a purchase) for any reason and we will not be liable to you or to anyone else in those circumstances. If we do not accept your order (whether in whole or in part) we will refund any monies paid in connection with that order (or that part of the order that we do not accept). We will use reasonable endeavours to contact you and make you aware as soon as it is possible to do so
Our agreement is formed when we accept your order (or offer to make a purchase). In relation to orders via the Website, where Products you have ordered fall within two or more of the Product types identified in clauses 1, 2, 3, 4, 5 and 6 a separate agreement is formed for each Product when we accept your order for that Product. The processing of your payment and acknowledgment of receipt of your order (whether by email, telephone or otherwise) does not constitute legal acceptance of your order.
If we accept your order, we have a legal duty to supply our Products in conformity with our agreement.
Orders must be placed by trade account holders only. Rolling Center will not accept orders placed by their customers. Invoices will only be provided to the trade account holder.
Although We endeavour to have available stock of products on the Site, occasionally products you order may not be available. If this happens, we use reasonable endeavours to contact you with details of when the product will be available and ask you whether you wish to continue with the order. If you want to cancel your order any sum debited by Us will be refunded by the same payment method.
Rolling Center Website
We cannot guarantee that the Site will operate continuously or without interruptions or be error-free. You must not attempt to interfere with the proper working of the Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt the Site or any computer system, server, router or any other internet-connected device.
We cannot and do not guarantee or warrant that any content of the Site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output.
We reserve the right, at our discretion, to withdraw, suspend or modify the Site or certain features or parts of the Site with or without notice to you, where We have reason to do so. There may also be times when the Site or certain features or parts of the Site become unavailable, whether on a scheduled or unscheduled basis. You agree that We will not be liable to you or to any third party for any withdrawal, modification, unavailability, suspension or discontinuance of the Site or any service available on or through the Site.
We do not accept liability for any losses or claims arising from any inability to access the Site or any failure to complete a transaction.
Description and Specification of Goods
We have taken reasonable steps to display on the website and in marketing material as accurately as possible the products, product descriptions, specifications, prices and other detailing of Our products in the images that appear on the Site. However, as the actual detailing you see onscreen will depend on your monitor, We cannot guarantee that your monitor’s display of such detailing will exactly reflect the detailing of the product upon delivery. Products, prices and technical requirements are subject to change at any time without notice.
Aluminium Gates
A 50% deposit is required when you place the order for the gate. As these are made to your specification, this must be made by cleared funds and cannot be put on account for credit customers. For non trade account customers or new trade customers with no previous trading history, payment must be paid by BACS.
The balance must be paid when the date of delivering the gate to you is booked. This can be paid or put on account for credit customers.
Please note that as aluminium gates are made to your specifications, it may not be possible to cancel your order if you wish to once production has started or charges may be incurred. Please email or telephone us as soon as possible.
Once you place your order you will be given an estimated shipping from France date.
Lead times fluctuate throughout the year and shipping dates are an estimate only as shipping may be affected by a variety of factors so cannot be guaranteed. We will take reasonable steps to meet the estimated shipping date. We will let you know if we become aware of any unexpected delay
Rolling Center is responsible for arranging carriage and for delivering the goods, ready for unloading from the arriving means of transport, at the named place.
We require at least 1 person to be at the delivery address to carry out the unloading and to check the goods to sign the delivery sheet.
Gate must be delivered within 4 weeks of arriving in UK or gate will be invoiced
You must examine the Goods on delivery. If there is any defect in the Goods which would be apparent upon inspection and it is not reported to us prior to our delivery driver leaving site we shall not be liable.
Refunds are not available for aluminium gates unless they are delivered damaged or they have been produced incorrectly and we are unable to offer a replacement within an acceptable time frame
In the case of the Goods being made or customised to your special requirements, it is your responsibility to ensure that any information or specification you provide to Us is accurate.
Rolling Center shall not be liable for any losses (for example, changes or replacement of the item, cost of delivery) incurred as a result of your failure to give accurate dimensions and/or specifications.
In the unlikely event that the Goods do not conform to your specification, please let us know in Writing as soon as possible after delivery within 3 working days. We will collect the Goods on a date agreed between us or ask you to return the Goods to us at our cost and once we have checked that the Goods are faulty, we will at our sole discretion:
- replace the Goods; or
- repair the Goods; or
- provide you with a full or partial refund; or
- If upon our inspection we decide at our reasonable opinion that the defect or defects have been caused by your negligence and/or alteration and/or modification and/or misuse of the Goods we are not obliged to refund, replace or repair the Goods and we will notify you in Writing and you will need to make provisions to collect the Goods from us at your expense
Payment
With the exception of customers with a credit facility, We cannot accept your order until you have paid for it in full. You can pay by all major credit or debit cards listed on the website, PayPal, Amex or bank transfer. Please contact us for our bank details. Payment will be charged at the point of submitting your order, usually just before dispatch.
Upon submitting your order, you confirm that the payment card or PayPal account that is being used is yours.
All credit/debit card holders are subject to validation and fraud checks and authorisation by the card issuer. We have a strict 3D secure rule base that means all your personal information provided (address, postcode, passwords etc.) must match the card being used.
If the issuer of your payment card refuses to authorise payment to us, We will not accept your order, We will not be obliged to inform you of the reason for the refusal and We will not be liable for any delay or non-delivery. We are not responsible for your card issuer charging you as a result of Our processing of your credit/debit card payment in accordance with your order.
You authorise Us to debit your nominated payment card to recover all charges and amounts due and owing to Us.
In the event of non-payment, Rolling Center shall be entitled to immediate repossession of sold products where ever they may be located. The customer shall disclose the names of any third parties.
ORDERS – NON CREDIT ACCOUNTS
- All orders over £250** must be paid by BACS, ordered online or sent a link for payment
- Orders for collection have to be paid chip & pin on arrival (not over the phone) or BACS - we will not be able to prepare any orders in advance or allocate any stock unless paid BACS
- Any orders for delivery to different address than registered card address have to be paid by BACS, placed online or can be sent a payment link
**ALL Large orders over £1,000 must be paid by BACS**
Additional proof of identification may be requested to support payment, this may include; passport, driver's licence, utility bill or bank statement.
Credit Trade Account Card Terms and Conditions
In these credit trade account terms and conditions, “we” or “us” means Rolling Center Limited, “you” means the person, firm or company named on the credit application form; and “our” or “your” shall be construed accordingly. This is an agreement between us and you to provide a credit account (the “Account”) which you can use to make purchases. You will be deemed to have consented to these terms by your signing of the credit application form.
The Buyer must complete the trade credit application form and provide relevant documents as requested on application which must be verified before credit can be granted.
This account is to facilitate trade credit only. It is a non-regulated agreement and as such is not governed by the Consumer Credit Act. We will consider pursuing a prosecution for fraud against any individual(s) falsely applying or subsequently being granted credit in a consumer capacity.
1. We will from time to time set a credit limit for the Account and tell you what it is. This may be done verbally or by specific letter or by virtue of the statement which will reflect a change to the limit offered.
2. You will supply a relevant purchase order reference with every order, and we retain the right to withhold delivery until such validation has been received.
3. You agree and acknowledge that we shall be under no obligation to include any purchase order number(s) from you on our invoices.
4. Any invoice query must be submitted in writing within 21 days from the date of invoice otherwise the invoice shall be deemed to be accepted by you.
5. Invoices and statements will be emailed to you.
6. You will be given a receipt for any credit account purchases at the time of purchase or you will be sent a receipt with any goods delivered. Please keep these receipts for your records.
7. You will be sent an invoice for each purchase and, unless we otherwise agree with you in writing, payment must be made exclusively to Rolling Center in the manner and within the payment terms stated on the invoice. This is standardly by the last day of the month following the month in which the purchase was made. Any payment to us must be in Pounds Sterling by way of direct debit, credit card, BACS or CHAPS or as otherwise notified by us to you.
8. If you present a Direct Debit that is dishonoured or fails, we may debit your account with any charge or cost incurred by us as a consequence.
9. The Customer shall indemnify the Company, against all costs (including legal costs) and expenses incurred by the Company in recovering amounts due from the Customer, or exercising its rights including any administration fee incurred if the Company refers a late/non payment dispute to its lawyers or collection agents. We are legally entitled to claim interest under the Late Payment of Commercial Debt (Interest) Act 1998. Which is shown on legal debtors letter we send.
10. You will be contacted if your credit limit is exceeded and your account maybe suspended until the account balance has been paid in full. If you feel you need a higher credit limit please contact us well in advance and we will review your credit limit, although it is not guaranteed.
11. Even if we have provided you with credit previously, we reserve the right to refuse to complete any order if payment of the account or your credit rating is not satisfactory to us.
12. If the organisation in whose name the Credit Trade UK Account will be held is (a) a company, and you are a director of the company, or (b) an LLP and you are a member of that LLP, you will personally guarantee the performance of all of that organisation’s current and future financial obligations to Rolling Center UK (including any subsequent increase(s) in the credit facility extended to that organisation).
13. You may not withhold payment of any invoice or other amount due to us by reason of any right of set off or counterclaim, which you may have, or allege to have. We shall be entitled at all times to set off any debt or claim which we may have against you against any sums due from us to you.
14. The goods shall be at your risk. In spite of delivery having been made, ownership (also known as “title”) in the goods shall not pass to you until you have paid the price for the goods in full (including interest) and no other sums whatsoever shall be due to us from you. Any cheques, bills of exchange and transfer of credit will count as payment only upon collection. Until title in the goods passes from us, you shall, even if the goods have been resold by the customer; (i) return the goods to us immediately if we ask you to wherever they are located; and (iv) be liable to us for any loss, damage or destruction of the goods. The customer shall disclose the names of any third purchasers of the products and in the case of third parties shall procure, the company and its agents and employees have an irrevocable licence at any time to access and enter any premises where the goods are, or may be stored, to inspect, repossess and remove them.
15. The format of our invoice and statements to you will solely be dictated by us and we will not enter into any variation of our format unless any proposed variations are requested in writing at least six months in advance and expressly agreed by us. Any cost of an agreed variation shall be borne by you unless expressly agreed otherwise. Rolling Center Ltd, Reg. No 04725217. Registered Office: Rolling Center Ltd, Unit 6, Whitehall Cross, Leeds, LS12 5XE. 16. You will be sent, unless otherwise agreed, monthly statements showing details of all purchases which have been charged to the Account.
16. If you do not repay the outstanding balance on the Account in full and on time, the seller shall be entitled to:
16.1 Cancel the contract or suspend further services for the buyer
16.2 Charge interest on overdue invoices on any such overdue amounts from the due date until payment is made in full (including any accrued interest), together with any reasonable legal or other recovery costs. The interest charge is a default charge and represents a pre-estimate of our losses incurred as a result of your default in failing to settle your account in full by the due date. Interest will be calculated on a daily basis. We will notify you of the interest that is charged. In addition we shall be entitled to claim interest, fixed sum compensation and reasonable costs under the Late Payment of Commercial Debts (Interest) Act 1998 (as amended by the Late Payment of Commercial Debts Regulations 2013) where you fail to make payment of any amount properly due on its due date.
The seller understands that we will exercise our statutory right to claim interest and compensation for debt recover costs under the above late payment legislation if we are not paid according to agreed terms.
If for any reason the customer delays any total or partial payment of one single agreed instalment or term, Rolling Center shall be entitled to suspend, at any time, without notice, the fulfilment/delivery of the order and/or at it's sole discretion, to treat any agreement with the customer as totally terminated, including any agreements not connected with the one for which the payment obligation remained unfulfilled, without the customer being entitled to indemnity or compensation. Rolling Center shall be entitled to charge interest on the outstanding amount, as provided for by UK Government Legislation Interest on late commercial payments and in any event the highest rate permitted by applicable law, with no need of any notice of filing of claim for payment.
In case of delay by the Customer in making any payment to Rolling Center, Rolling Center may also consider the Customer to have forfeited the benefit of the term for any following payment and make any further delivery subject to full payment in advance of any and all amounts due by the Customer (including interest), and request the extension of adequate security. Rolling Center shall have the same right in the event of any changes in the identity of the Customer, its structure or company organization, the nature and the extent of its assets, as well as in the event of protests, executory proceedings pending, the issue of Court orders for payment, or in the event of any injunction, difficulty or delay in the discharge of its obligations, including those towards third parties. NO SETOFF: The Customer shall have no right to claim the setoff of any sums whatsoever owed by Rolling Center to the Customer, with any amount due to the Customer by Rolling Center, for any reason deriving from, relating to, or otherwise in connection with the sale agreement.
17A. We may close the Account at any time, at our sole discretion, with immediate effect.
17. We may close the Account at any time with immediate effect on us giving you notice verbally or in writing if you exceed the credit limit or if you break any of these terms or the terms on which you purchased goods or if any of the following happens (or we reasonably believe is likely to happen). If your account is closed, you will become liable to pay any amount outstanding on the account immediately upon receiving a request from us to do so:
17.1) if you are a company any step, application, order, proceeding or appointment for a distress, execution, composition or arrangement with creditors, winding up, dissolution, administration, receivership (administrative or otherwise) or bankruptcy is taken or made, or you are unable to pay your debts; or
17..2) if you are an individual, you die or any step, application, order, proceeding or appointment for execution, composition or arrangement with your creditors, or for bankruptcy is taken or made, or you are unable to pay your debts; or
17...3) if you are a partnership, any step, application, order, proceeding or appointment for execution, composition or arrangement with creditors, winding up, dissolution, administration, receivership (administrative or otherwise), bankruptcy is taken or made, or you are unable to pay its debts as they fall due.
18. You may end this agreement at any time by giving us notice provided that you have paid in full any outstanding balances on your Account.
19. You must tell us immediately if you become aware that the Account is being misused, whether fraudulently or in any other way; or the Account statement appears to wrongly include any item. Until you notify us of these events, so that we can stop the use of or investigate any misuse of the Account, you will be liable for any losses we suffer as a result of any misuse of the Account which shall include (but not be limited to) all orders placed using Your Account, up until the date of proper notification of any misuse to us. We may stop the use of the credit account and shall investigate any misuse of the Account. Where we have good reason to do so, we may cancel, suspend or restrict the right to use the trade credit account.
19. We shall not (to the fullest extent permitted by law) be liable to you under this agreement (including if we are unable to comply with our obligations due to any event beyond our reasonable control).
20. We may send you any notice at the address specified on your application form, any trading address you may have from time to time, or at any other address you notify to us and you must tell us if you change your address. Our contact details are: Rolling Center UK, Unit 6 Whitehall Cross, Leeds, LS14 3HX or any other address we may notify to you in writing. Any notices must be given by first class post and will be regarded as served 2 days after the date of posting. If we relax any of these terms, this may be just a temporary measure or a special case, and we may strictly enforce the term(s) again at any time.
21. We may vary these terms on giving you 30 days’ written notice, and no other variations shall be valid unless agreed in writing by us and you.
22. We will use any personal information you provide in accordance with all applicable laws and regulations that relate to data protection and privacy, including the EU General Data Protection Regulation for the purpose of assessing the level of credit we can provide to you and as otherwise permitted by law (the “Purpose”). We may share details with credit reference agencies and other organisations for these purposes and for the purposes of updating such organisations with your payment performance information. If false or inaccurate information is provided or fraud is identified, details will be passed to fraud prevention agencies to prevent fraud or money laundering. Law Enforcement agencies may access and use this information.
23. This agreement shall be governed by and construed in accordance with the law of England and Wales or Northern Ireland all disputes arising in connection with the Contract shall be submitted to the non-exclusive jurisdiction of the English Courts. If the Customer is domiciled in Scotland (according to the Civil Jurisdiction and Judgments Act 1982) or Goods are delivered to the Customer in Scotland, the Company may elect that the Contract shall be governed by and construed in accordance with Scottish law and/or all disputes arising in connection with the Contract shall be submitted to the jurisdiction of the Scottish Courts.
22. Purchases made using Your Account with Rolling Center shall be subject to Rolling Centers standard terms and conditions for the sale of goods.
Patents, Trademarks and Distinctive Marks
The Customer is aware of the fact that Rolling Center products are covered by patents and subjected to both the know-how and design which are the exclusive industrial property of Rolling Center. Customers shall not violate the rights of Rolling Center by removing, covering or in any way changing trademarks, distinctive marks or labels and the like attached to products and shall not apply thereon new trademarks, distinctive marks or labels and the like of any kind. Unless written authority is given by Rolling Center to the contrary, any form of reproduction or use by the Customer of the Rolling Center trademark or any other marks, logos, emblems, symbols and the like attached to or applied on the products is forbidden.
Delivery
Subject to availability, we will use reasonable endeavours to deliver the products you have ordered as soon as possible after you place your order. You shall be given an estimated time for delivery at the time your order is placed. If the goods are not available for delivery within 14 days of being ordered you are entitled to cancel your order and receive a full refund of any monies paid.
In case of delay not exceeding customary allowances, the Customer shall not be entitled to claim for termination, in whole or in part, of the agreement, or to refuse to accept delivery of the goods, or to claim compensation for damages. The obligation to deliver the goods shall be fulfilled upon delivery of the goods to the carrier. Rolling Center shall be released from the obligation to deliver the goods in any event of ‘Act of God; or ‘force majeure’, strikes, unavailability of raw materials or other products, and any other event preventing Rolling Center from delivering the goods, for which Rolling Center is not responsible.
The goods shall be shipped on such carrier(s) as Rolling Center may select, and Rolling Center shall charge the relevant amount to the customer including it in the relevant invoice or the customer may collect the goods directly from Rolling Center Ltd, Unit 6 Whitehall Cross, Leeds, LS12 5XE.
All risks shall pass to the customer at the time of delivery. Thefts, losses, damages, shortfalls shall not release the customer from the obligation to pay the price.
Delivery time – Order before 2pm for next working day delivery*. Orders placed after 2pm on a Friday and before 2pm on a Monday will be delivered on Tuesday (if Tuesday is a working day).
*This is dependent on zones so there is no guaranteed next day delivery unless requested at an extra cost and can be up to 5 working days depending on zone.
We deliver Monday to Friday during business hours (excluding Bank Holidays). We only deliver on normal working days (i.e., days other than weekends, public holidays or Bank Holidays). If your order is placed such that delivery would occur on a non-working day, your order will be delivered on the next working day.
Delivery charges will be clearly set out when you place your order and will be added to the total amount due once you have selected a delivery service from the options available.
We will advise you by telephone if there is likely to be a delay in dispatching your order. We reserve the right at our discretion to ship orders only to the billing address.
If you order two or more items from us and one of those items is not in stock, we will contact you (using the details you provide to us when ordering or in your Trade account) to discuss changes to your order.
We only deliver the products ordered to the card holder’s address unless credit account. We cannot deliver items within the same order to multiple addresses.
We currently deliver to the UK mainland, including the Scottish Highlands and Islands, Northern Ireland, Republic of Ireland, Channel Islands, Isle of Man and Scilly Isles.
All except UK mainland deliveries over 1mtr in length and 30kg are quotation only so please contact our team on 0113 201 6677.
Delivered at Place (DAP)
The seller is responsible for arranging carriage and for delivering the goods, ready for unloading from the arriving means of transport, at the named place.
Risk transfers from seller to buyer when the goods are available for unloading; so, unloading is at the buyer’s risk.
The buyer is responsible for import clearance and any applicable local taxes or import duties.
Once delivered (or collected), the products ordered will become your property (provided they have been paid for in full) and your responsibility. Except in relation to products that are damaged or faulty when delivered or which have been incorrectly delivered. We will not accept any liability for their loss, damage or destruction after they have been delivered.
If the goods are damaged in transit or missing, you must record this when signing for the delivery and contact us within 3 days of the date of delivery. If item is lost in transit contact us promptly.
Collection of Goods
The customer shall collect the goods as soon as they are put at the customers disposal. In case of delay, Rolling Center shall be entitled to full payment of the price and reimbursement for any cost of storage and custody of the goods. Rolling Center shall not be liable in respect of any damage resulting directly or indirectly from the storage of any goods not collected when available at the Rolling Center warehouses or at the warehouses of the carrier, forwarding agent or third parties.
In order to prevent fraudulent collections, customers are
required to provide a copy of the sales order confirmation when collecting
goods at our trade counter. This confirmation will only be sent to the email
registered on the trade account, no alternatives . This
copy is to be shown at the trade counter prior to receiving goods, and can be a
physical printout or a digital copy on your mobile phone.
All collections require a signature, accompanied by a clearly printed name on the delivery note, to provide irrefutable proof of collection if deemed necessary.
Cancellations and Returns Policy
Cancellation
Your right as a consumer to change your mind does not apply in respect of:
- Goods or Services you have requested to be provided urgently or immediately;
- any tailored or bespoke goods made to your requirements or specification or otherwise tailored in any way, for you for which you have provided dimensions and/or specifications to us and signed off at the time of ordering;
- any Goods which have been installed or become mixed inseparably with other items after their delivery
- any Goods which are partially or fully assembled or in some way marked or tampered with, for example inputting holes in the product.
- Returning Goods after ending the contract. If you end the contract for any reason after Goods have been dispatched to you or you have received them, you must ensure we are paid in full for the Goods (should any amount remain outstanding at that time) and you will thereafter (once payment has been received in full and cleared funds) be entitled to retain the Goods in question.
Cancellation Clause
If the customer fails to pay the full price of the goods, Rolling Center shall be entitled to cancel the sale at any moment by simply forwarding a written notice of cancellation to the Customer without recourse to judicial procedures. Any goods delivered and unpaid for shall be returned to Rolling Center at Customer’s expense. To this end, Rolling Center and any appointed carriers shall be authorized to cancel the sale and collect any unpaid for goods from the Customer’s premises.
Returns Policy
You have 14 days from the date on the invoice to return your order to Rolling Center.
If you wish to cancel your order before you have received your goods, please email or telephone us as soon as possible. Please note that it may not be possible to stop dispatch of the products you have ordered and you will need to return the products in accordance with the process set out below.
If you wish to return your order, please complete the returns form on the Rolling Center website. You must provide your invoice or sales number as proof of purchase. You will be emailed a returns number with a returns ticket. If you are returning goods at the trade counter, you must complete the online returns form prior to bringing the goods back and also bring your returns number with you. The customer may not return any goods without Rolling Center consent which will be in the form of the return’s authorisation number.
Goods will not be accepted for return at the trade counter without a return ticket.
The returns ticket must be included in the box with the returned item(s) sent by post.
The items must be received by Rolling Center within 14 days on the invoice before the return period expires. Once we have processed the return of your items, we will proceed with the credit and refund. We do not refund or credit delivery charges.
If goods to be returned that are no longer required are to go back to manufacturer as they are non-stock items, these will be subject to manufacturer terms and conditions and may in some circumstances be subject to a restocking fee.
We do not accept any product for return that has been made bespoke to your specification including safety edges and aluminium gates.
You must return the goods to us at your own expense including faulty returns. You must ensure that the goods are packaged adequately to protect against damage.
If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will not accept the return. The returned items must be unused and in a perfect, resalable condition with all original, undamaged packaging. Goods must be undamaged and contain every component part. Returns that do not meet these criteria will not be accepted for a refund.
This cancellation policy does not affect your legal rights.
If you are cancelling an item purchased in a discounted or promotional offer or as part of a combined product, we may wish to send you a replacement part at our discretion.
All products should be returned to us by post or carrier with a recorded delivery at the address below within 14 days of invoice.
Returns Department Rolling Center UK Ltd Unit 6 Whitehall Cross Leeds LS12 5XE
Until such time as the products are returned to Us, you must retain possession of the items and take reasonable care of them.
All products must be returned with the original packaging. Products should be posted in appropriate protective packaging. We request that on any return you obtain a certificate of posting and retain this for your records and that you take out sufficient postal insurance to cover the value of the returned products.
If you cancel your order, any sum debited by Us will be refunded in full via the same payment method (provided items are returned as new in full saleable conditions).
You must report any issues with your delivery such as missing goods or damaged goods within 3 days by email to [email protected]. Any issues that are reported outside of this time period will not be valid for a refund.
Faulty Goods/Warranties
We may offer a repair, exchange or refund for faulty products in line with manufacturer returns policies, in accordance with your legal rights.
Prior to returning any faulty items you must complete the online faulty returns form. You must provide your invoice or sales number as proof of purchase. Once you have submitted the completed form you will receive a returns authorisation number. The returns authorisation form must be sent back with the returned item(s) and the returns authorisation number (RAN) must be clearly stated on all packaging. The customer may not return any goods without Rolling Center consent which will be in the form of the return’s authorisation number.
After contacting us to return your order, you have 14 days to return your order to us. All faulty returns will be returned to the manufacturer for testing before a refund is processed. Advance replacements for customers without a credit account must be paid for in advance.
To qualify for the warranty, the faulty items should be free from any material defects and alterations to specification which has been stipulated by the buyer, without Rolling Center approval. The fault should be outside of fair wear and tear, wilful damage, negligence, abnormal working or not following the correct installation conditions, failure to follow manufacturer instructions or misuse. Rolling Center shall not be liable for defects or damage resulting from or connected with improper installation of the products supplied. It is necessary that the installation complies with any applicable safety regulation I force and a technical knowledge for correct installation of the products is always required.
Any faulty claim by the Buyer at point of delivery or arising from any defect in the quality or condition of the Goods shall be notified to the Seller (where the defect or failure was not apparent on initial reasonable inspection) within a reasonable time of the defect or failure becoming apparent.
If upon our inspection we decide at our reasonable opinion that the defect or defects have been caused by your negligence and/or alteration and/or modification and/or misuse of the Goods or the goods are not faulty, we are not obliged to refund, replace or repair the Goods and we will notify you in Writing and you will need to make provisions to collect the Goods from us at your expense.
Once we have checked that the Goods are faulty, we will at our sole discretion:
1.1 provide you with a full or partial refund; or
1.2 replace the Goods; or
1.3 repair the Goods.
1.4 If upon our inspection we decide at our reasonable opinion that the defect or defects have been caused by your negligence and/or alteration and/or modification and/or misuse of the Goods we are not obliged to refund, replace or repair the Goods and we will notify you in Writing and you will need to make provisions to collect the Goods from us at your expense.
The faulty returns warranty does not cover any consequential or incidental damages or other expense incurred by the customer.
Our policy on damaged and faulty products does not affect your statutory rights.
Accounts
You must tell us immediately if you become aware that the Account is being misused, whether fraudulently or in any other way; or the Account statement appears to wrongly include any item. Until you notify us of these events, so that we can stop the use of or investigate any misuse of the Account, you will be liable for any losses we suffer as a result of any misuse of the Account.
Liability
You are responsible for the use you make of the products you order. To the extent not prohibited by law, We accept no liability for indirect, special or consequential losses; any loss which is not reasonably foreseeable; or any business losses of whatever nature (including loss of profits, loss of business, interruption to business or loss or business opportunity, contracts, goodwill and other similar losses) arising out of or in connection with any products purchased from Rolling Center or from the use of the website.
We shall not be liable for any delay or failure to perform any of Our obligations insofar as the performance of such obligations is prevented by an event or by matters beyond Our reasonable control.
Rolling Center shall have no liability depending on or in connection with defective goods and it shall not be liable for death, personal injury or damages to persons or property resulting from the sale or use of the goods or for any other actual damage or loss of profit, directly or consequently suffered by the customer or any third party.
Rolling Center shall not be liable for defects or damage resulting from or connected with improper installation of the products supplied.
The customer shall not be entitled to delay or suspend any payment on the ground of any claim with respect to the goods or of any alleged break of warranty and any other liability that cannot, under English law, be excluded.
Nothing in this section or elsewhere in these Terms & Conditions affects your statutory legal rights.
General
In the event that any part of these Terms and Conditions are held to be illegal, invalid or unenforceable, such provisions will be severed and the remainder of these Terms and Conditions shall continue in full force and effect.
Failure by Us to enforce a right does not result in a waiver of such right. You may not assign or transfer your rights under these Terms & Conditions.
You and We agree that English law applies to these Terms and Conditions and that any dispute between us arising out of or in connection with these Terms and Conditions will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply. We reserve the right to terminate your use of our services at any time with or without cause or notice.
These terms and conditions were last updated on 23rd March 2023
